--- title: MAIN WISH HELPERS --- Privacy Policy Main Wish Helpers Privacy Policy 1. Introduction Main Wish Helpers respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, share, retain, and protect personal information when we provide cleaning placement, recruitment, and related administrative services.  2. Who we are Main Wish Helpers is a South African cleaning placement agency that sources, vets, places, and administers cleaning staff for clients. For privacy purposes, we act as the “responsible party” when we determine the purpose and means of processing personal information.  3. Information we collect We may collect the following categories of personal information: • Identity information, such as names, ID numbers, dates of birth, gender, and nationality. • Contact information, such as phone numbers, email addresses, and physical addresses. • Recruitment information, such as CVs, work history, references, qualifications, and interview notes. • Employment and placement information, such as availability, site assignments, attendance, performance, payroll, banking, and disciplinary records. • Client and supplier contact information. • Website and communication data, such as IP address, cookies, and enquiry details. • Special personal information where lawful and necessary, such as health information or background checks.  4. How we collect information We collect personal information: • Directly from you through forms, emails, phone calls, interviews, WhatsApp, website submissions, and onboarding documents. • From clients who request placements or verify worker details. • From referees, background-check providers, and public sources where permitted by law.  5. Why we process information We process personal information for lawful, specific, and defined purposes, including: • Recruiting and placing cleaning staff. • Assessing candidate suitability. • Managing client relationships and service delivery. • Administering payroll, attendance, leave, and site allocation. • Complying with legal and regulatory obligations. • Managing discipline, grievances, safety, and incident reporting. • Communicating with candidates, employees, clients, and suppliers. • Operating and improving our website, systems, and internal processes. POPIA requires processing to be for a specific, lawful purpose and retention only as long as necessary, subject to legal exceptions.  6. Legal basis for processing We only process personal information where permitted by law, including where: • You have consented. • Processing is necessary to conclude or perform a contract. • Processing is required by law. • Processing is necessary to protect legitimate interests. • Processing is necessary for recruitment, placement, payroll, and business operations.  7. Sharing your information We may share personal information with: • Clients for placement and workplace administration. • Payroll, accounting, and HR service providers. • Background-check and reference-verification providers. • IT, cloud, and communications service providers. • Regulators, law enforcement, or other parties where required by law.  We will only share information to the extent necessary for the purpose concerned and subject to appropriate confidentiality and security controls. 8. Cross-border transfers If we use service providers or systems located outside South Africa, personal information may be transferred across borders. Where this happens, we will take steps required by POPIA to ensure an adequate level of protection.  9. Retention of information We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, unless retention is required or authorised by law, contract, or legitimate business need. Once information is no longer required, it will be securely deleted, destroyed, or de-identified. POPIA guidance emphasises that records should not be kept longer than necessary, subject to legal exceptions.  10. Security safeguards We use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include: • Access controls. • Password protection. • Secure storage. • Confidentiality undertakings. • Vendor due diligence. • Data minimisation and retention controls.  11. Your rights Subject to applicable law, you have the right to: • Ask what personal information we hold about you. • Request correction or deletion of inaccurate or outdated information. • Object to certain processing. • Withdraw consent where processing is based on consent. • Lodge a complaint with the Information Regulator.  12. Cookies and website use If our website uses cookies or similar technologies, we may collect technical data to improve functionality, monitor usage, and support website security. You may be able to manage cookies through your browser settings. 13. Children’s information We do not knowingly collect personal information from children unless required for lawful employment-related or administrative purposes and with appropriate consent where applicable. 14. Confidentiality Our staff, contractors, and service providers are expected to keep personal information confidential and to use it only for authorised business purposes. 15. Changes to this policy We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes. The latest version will be made available on request or on our website. 16. Contact details Information Officer: Lulama Charles Designation: Director Email: charleslulama2@gmail.com Telephone: 0697539304 If you have concerns about how we handle your personal information, you may contact us using the details above. POPIA-based privacy notices commonly provide an Information Officer contact point for privacy requests and complaints.  17. Complaints If you are not satisfied with our response, you may contact the Information Regulator of South Africa. ### MAIN WISH HELPERS Housekeeper Placement Partner. **A trading name of Main Wish Cleaning Services (Pty) Ltd**   ### CONTACT Phone Number: 076 701 1505 Email: mainwishhelpers@gmail.com[mailto:info@mainglobaltalent.com](mailto:info@mainglobaltalent.com)[mailto:nfo@mainglobaltalent.com](mailto:nfo@mainglobaltalent.com)   ### LEGAL & COMPLIANCE Registered in South Africa Fully POPIA Compliant[mailto:privacy@mainglobaltalent.com](mailto:privacy@mainglobaltalent.com) [**Privacy Policy**](https://info.mainglobaltalent.com)   **Note: We’re currently using a temporary HubSpot-hosted page while we complete full domain branding and migrate to our permanent landing page.** **• We are currently operating from a temporary domain while we finalize our primary brand domain.** © 2026 Main Wish Helpers. All rights reserved.